Effective date: November 6, 2025
These Terms & Conditions (the “Terms”) govern your access to and use of the website located at digitalmultiverse.net and its subdomains (the “Site”) and any products or services offered by Multiverse Services LLC (“Multiverse,” “we,” “us,” or “our”), including branding, design, website development, hosting assistance, digital advertising, content creation, CRM/automation, consulting, and related support (collectively, the “Services”). By accessing the Site, engaging us, signing a proposal, statement of work (SOW), or order form, or by interacting with our communications (including SMS), you agree to be bound by these Terms.
If you are entering into these Terms on behalf of a company, you represent that you have authority to bind that company.
1) Scope & Order of Precedence
Specific terms in a signed proposal, SOW, or order form (each, an “Order”) will control over these Terms to the extent of any conflict. These Terms, together with any applicable Order and our Privacy Policy, form the entire agreement between you and Multiverse (the “Agreement”).
2) Eligibility & Accounts
You must be at least 18 years old to use the Site or Services. You are responsible for keeping account credentials secure and for all activity occurring under your account. Notify us promptly of any unauthorized access or security issue.
3) Client Responsibilities
You agree to:
- Provide accurate information, timely feedback, and required assets (e.g., logos, copy, images, credentials) to enable delivery.
- Obtain all licenses/permissions for client-provided content.
- Use role-based access where possible and revoke access when projects end.
- Comply with applicable laws, platform policies (Google, Meta, TikTok, LinkedIn, etc.), and carrier rules (A2P 10DLC for SMS).
- Remain responsible for your products, claims, and regulatory compliance in your industry.
Delays in feedback or asset delivery may extend timelines; additional scope or rework may incur fees as set out in Section 8 (Changes).
4) Fees, Billing & Taxes
Fees are specified in the applicable Order or price list. Unless otherwise stated: (a) setup/design fees are due upfront; (b) monthly/recurring fees are billed in advance; (c) ad spend paid to third‑party platforms is your responsibility and billed directly by those platforms or pre‑funded through us; and (d) all fees are non‑refundable once work begins. Late payments may accrue 1.5% per month (or the maximum allowed by law). You are responsible for all applicable taxes, excluding our income taxes.
5) Term, Renewal & Termination
The Agreement begins on the earlier of your first use of the Services or execution of an Order and continues for the term stated in the Order. Unless the Order states otherwise, monthly Services automatically renew month‑to‑month. Either party may terminate: (a) for convenience upon 30 days’ written notice after the initial term; or (b) for cause if the other party materially breaches and fails to cure within 10 days of notice. Upon termination, you will pay for Services rendered and non‑cancelable commitments. We may retain anonymized or archival copies as required by law.
6) Intellectual Property
6.1 Client Materials
You retain all rights to materials you provide. You grant Multiverse a non‑exclusive license to use such materials solely to deliver the Services.
6.2 Deliverables
Upon full payment, and unless otherwise stated in the Order, you receive a worldwide, perpetual, non‑exclusive, royalty‑free license to use the final deliverables for your business purposes. We retain ownership of underlying tools, know‑how, templates, code libraries, and pre‑existing IP used to create deliverables. Stock assets, fonts, and third‑party components are subject to their own licenses and may require you to maintain a valid license.
6.3 Portfolio Rights
You grant us permission to display non‑confidential excerpts of the work, your trademarks, and case results in our portfolio, proposals, and marketing unless your Order expressly prohibits this.
7) Hosting, Domains & Third‑Party Platforms
We may assist with hosting, domain registration, analytics, advertising, and integrations with third‑party platforms (e.g., Stripe, Google, Meta, TikTok, LinkedIn, RingCentral, Go High Level). Those services are provided by third parties under their own terms and privacy policies. We are not responsible for outages, changes, suspensions, data loss, or actions by third parties.
8) Change Requests, Revisions & Acceptance
Unless an Order states otherwise, the following applies:
- Logo: up to 2 initial concepts + 1 round of revisions.
- Websites: scope per package level (Esencial/Corporativa/Pro) with agreed sections; minor text/image edits within 7 days of first delivery are included.
- Campaigns: optimization throughout the campaign period as described in the Order.
Changes beyond scope, additional revision rounds, or requests after the acceptance window may be billed at our then‑current hourly rates. A deliverable is deemed accepted upon the earliest of: (a) written approval; (b) deployment to production at your request; or (c) 7 days without written rejection including specific, reasonable reasons.
9) Results & Advertising Disclaimers
Marketing outcomes depend on numerous factors outside our control (industry, budget, competition, seasonality, creative testing, product‑market fit, platform algorithms, and your internal sales process). We do not guarantee specific rankings, lead volumes, conversions, ROAS, or revenue. Any examples or case studies are for illustration only.
10) Acceptable Use
You agree not to use the Site or Services to: (a) violate laws or third‑party rights; (b) transmit harmful code or spam; (c) promote illegal, deceptive, or high‑risk content (including but not limited to pornography, hate, weapons, drugs, or gambling); (d) infringe IP; or (e) circumvent security. We may suspend Services for suspected violations.
11) Confidentiality
Each party may receive non‑public information from the other (“Confidential Information”). The receiving party will use the same degree of care it uses to protect its own confidential information (and at least reasonable care) and will not disclose it except to employees/contractors with a need to know, bound by confidentiality. Exclusions: information that is public, independently developed, or rightfully obtained from a third party. Upon request, return or destroy Confidential Information, except as required for records/legal compliance.
12) Data Protection & Privacy
Our Privacy Policy (https://digitalmultiverse.net/privacy-policy) explains how we collect and use personal information, including messaging data. Where we process personal data on your behalf (e.g., CRM or ad accounts you control), we act as your processor and will follow your lawful instructions. You represent that you have a lawful basis to provide any personal data to us. For EU/UK clients, a separate Data Processing Agreement (DPA) is available upon request.
13) Warranties & Disclaimers
We warrant that we will provide the Services in a professional and workmanlike manner consistent with industry standards. EXCEPT AS EXPRESSLY PROVIDED, THE SITE AND SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON‑INFRINGEMENT.
14) Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL MULTIVERSE BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, COVER, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, OR GOODWILL, EVEN IF ADVISED OF THE POSSIBILITY. OUR AGGREGATE LIABILITY FOR ALL CLAIMS UNDER THE AGREEMENT WILL NOT EXCEED THE AMOUNT PAID BY YOU TO MULTIVERSE FOR THE SERVICES GIVING RISE TO THE CLAIM IN THE THREE (3) MONTHS PRECEDING THE EVENT.
Some jurisdictions do not allow certain limitations; in those cases, the limitations apply to the fullest extent permitted.
15) Indemnification
You will defend, indemnify, and hold harmless Multiverse, its affiliates, and their respective officers, directors, employees, and agents from and against any claims, losses, liabilities, damages, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) your content, products, or services; (b) your breach of the Agreement; (c) your use of third‑party platforms; or (d) your violation of law or third‑party rights.
16) Force Majeure
Neither party will be liable for delays or failures due to events beyond reasonable control, including acts of God, labor disputes, pandemics, government actions, internet/hosting outages, or third‑party platform failures.
17) Non‑Solicitation
During the term of the Agreement and for twelve (12) months thereafter, you agree not to knowingly solicit for employment any Multiverse personnel directly involved in delivering your Services, without our prior written consent. General solicitations not specifically targeting such personnel are excluded.
18) Governing Law; Dispute Resolution
These Terms are governed by the laws of the State of Colorado, without regard to conflict of law rules. The parties will first attempt to resolve disputes in good faith through management‑level discussions. If unresolved within 30 days, disputes will be submitted to binding arbitration in Denver, Colorado, under the Commercial Arbitration Rules of the American Arbitration Association (AAA). Either party may seek injunctive relief in a court of competent jurisdiction for misuse of intellectual property or Confidential Information. YOU AND MULTIVERSE WAIVE ANY RIGHT TO A JURY TRIAL AND TO PARTICIPATE IN A CLASS ACTION.
19) SMS Program Terms (A2P 10DLC Compliance)
By opting in to receive text messages from Multiverse (via web forms, ad forms, checkboxes, or by texting us first), you consent to receive SMS/MMS messages related to customer care (appointment confirmations, reminders, project updates, account notices) and marketing (educational tips, service information, special invitations).
- Message frequency: varies.
- Opt‑out: Reply STOP to any message to end.
- Help: Reply HELP or contact admin@digitalmultiverse.net or (913) 826‑6873.
- Rates: Message and data rates may apply.
- Carriers: Carriers are not liable for delayed or undelivered messages.
- Data Use: Mobile numbers are used solely for messaging; SMS consent is not shared with third parties or affiliates. See our Privacy Policy for details.
20) DMCA & IP Complaints
If you believe content on the Site infringes your copyright, send a notice with (i) your contact info, (ii) identification of the work allegedly infringed, (iii) the specific URL of the content, (iv) a statement of good‑faith belief, (v) a statement under penalty of perjury that you are authorized to act, and (vi) your physical or electronic signature to admin@digitalmultiverse.net.
21) Changes to the Terms
We may update these Terms from time to time. The “Effective date” above shows the latest version. Material changes will be posted on the Site and, when appropriate, notified via email/SMS. Your continued use of the Site or Services after changes constitutes acceptance.
22) Contact
Multiverse Services LLC
Aurora, Colorado, USA
Email: admin@digitalmultiverse.net
Phone: (913) 826‑6873
If any provision of these Terms is held unenforceable, the remaining provisions will remain in full force. These Terms supersede all prior or contemporaneous terms relating to the subject matter not set out in an Order.