Privacy Policy

Effective date: January 23, 2026

Multiverse Services LLC (“Multiverse,” “we,” “us,” or “our”) values your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have. It applies to:

  • Our website and landing pages at digitalmultiverse.net and any subdomains (the “Site”).
  • Our services for branding, websites, digital advertising, content, CRM/automation, and related consulting (the “Services”).
  • Our communications channels, including email, SMS/MMS, phone, WhatsApp or similar messaging apps, and social media (collectively, “Communications”).

By using our Site or Services or by interacting with our Communications, you agree to this Privacy Policy.

1) Information We Collect

We collect the following categories of information, some of which may be personal information as defined by applicable laws (e.g., CCPA/CPRA, Colorado CPA, GDPR):

A. Identifiers & Contact Information – name, business name, email address, phone number, postal address, state/country, social handles, and similar identifiers.

B. Business & Project Details – company size, industry, marketing goals, content/assets you provide (e.g., logos, photos), and instructions for your projects.

C. Commercial Information – purchase history, proposals, invoices, subscriptions, contracts, payment status; limited payment details (we do not store full card numbers; payments are processed by our payment provider such as Stripe).

D. Internet / Network Activity – IP address, device and browser type, cookie identifiers, pages viewed, links clicked, time on page, referring URLs, ad campaign/source, and interactions with our emails and SMS (e.g., opens, clicks).

E. Geolocation Data – approximate location inferred from IP address or ad/campaign settings.

F. Audio/Visual Content – recordings you send us (e.g., brand assets, photos, videos) and optional call recordings with notice where permitted by law.

G. Inferences – audience segments or preferences derived from other information (e.g., interest in website redesign or Google Ads).

H. Credentials & Access – when strictly necessary to perform Services (e.g., connecting ad accounts, website hosting, or analytics), we may receive business account roles, tokens, or limited credentials. We strongly prefer role‑based or delegated access and will not request your personal passwords when a secure alternative exists.

Sensitive Information. We do not intentionally collect sensitive personal information (e.g., social security numbers, health data). Please do not provide such data to us.

2) Sources of Information

  • Directly from you (forms, calls, email, SMS, WhatsApp, client briefs, support).
  • Automatically from your device via cookies, pixels, SDKs, and similar technologies.
  • From service providers/partners (e.g., analytics, ad platforms, CRMs) and publicly available sources (e.g., business directories) consistent with law.

3) How We Use Information

We use information to:

  1. Provide, operate, and improve the Site and Services.
  2. Communicate with you (project updates, onboarding, support, billing, and account notices).
  3. Send educational content and marketing Communications with your consent/opt‑in and as permitted by law.
  4. Configure and optimize advertising campaigns, websites, analytics, and automations you request from us.
  5. Detect, prevent, and address security or technical issues and enforce agreements.
  6. Comply with legal obligations and respond to lawful requests.

Legal bases (GDPR/EEA, where applicable): performance of a contract, legitimate interests (e.g., site safety, client relationship management, marketing within reasonable expectations), consent (e.g., cookies/SMS/email marketing), and legal obligations.

4) SMS/MMS & Messaging Disclosures

We may send SMS/MMS or app messages to individuals who have provided a mobile number and opted in to receive messages. By opting in, you agree to receive texts from Multiverse.

  • Purpose: appointment confirmations and reminders; project/status updates; account or security alerts; educational tips; marketing about our Services.
  • Opt‑in Methods: web forms, ad lead forms, checkboxes on landing pages, or by texting us first.
  • Explicit Consent Requirement:
    • Users provide express written consent to receive SMS/MMS messages by actively checking an unchecked consent box on our forms or booking pages. Consent is not implied and is not bundled with other terms.
    • Example consent language:
    • “I agree to receive SMS messages from Multiverse Services LLC regarding appointments, services, and marketing offers. Reply STOP to unsubscribe. Message & data rates may apply.”
  • Opt‑out: Reply STOP to end. You may also contact us to opt out. We will honor requests promptly.
  • Help: Reply HELP for assistance or contact us at admin@digitalmultiverse.net.
  • Message Frequency: varies (e.g., 1–6 messages/month).
  • Carrier Disclaimer: Message & data rates may apply. Carriers are not liable for delayed or undelivered messages.
  • Data Use: Mobile numbers and messaging metadata are used only to provide messaging and are not sold. SMS consent is not shared with third parties or affiliates.

5) Cookies, Pixels, and Analytics

We use cookies and similar technologies to remember preferences, measure performance, and personalize content/ads. Third‑party partners may set cookies/pixels (e.g., Google, Meta, TikTok, LinkedIn) to provide analytics and ad services.

Your choices: You can manage cookies via your browser settings or consent banner. To limit interest‑based advertising, visit optout.aboutads.info and youradchoices.ca (Canada), youronlinechoices.eu (EU), and Google Ad Settings. Blocking cookies may impact Site functionality.

6) How We Share Information

We do not sell personal information. We share information with:

  • Service Providers/Processors: hosting, cloud storage, email/SMS delivery (e.g., RingCentral), CRM/automation, analytics, ad platforms, payment processing (e.g., Stripe), project management, support tools—only as needed to provide the Services under appropriate agreements.
  • Business Transfers: as part of a merger, acquisition, or asset sale, subject to confidentiality and continued protection.
  • Legal/Compliance: to comply with law, enforce agreements, or protect rights, privacy, safety, or property of you, us, or others.

Cross‑Context Advertising: We may share limited identifiers with ad partners for measurement and advertising. Where required by law, we provide an opt‑out.

7) Data Retention

We retain information only as long as necessary:

  • Leads & marketing records: up to 24 months after last interaction (unless you opt out earlier).
  • Client/project records: typically 7 years for accounting and legal obligations.
  • SMS logs: up to 24 months.
  • Cookies/analytics: per cookie lifespan or as configured by you.

We may anonymize data for statistics or product improvement.

8) Security

We implement administrative, technical, and physical safeguards appropriate to the nature of the information (e.g., encryption in transit, access controls, least‑privilege). No method is 100% secure; please use strong, unique passwords and enable multi‑factor authentication where available. When feasible, we request role‑based access rather than passwords to your systems.

9) Your Privacy Rights

Depending on your location (e.g., California/CPRA, Colorado CPA, Virginia, GDPR/EEA), you may have rights to:

  • Access, correct, or delete your personal information.
  • Receive a portable copy of certain information.
  • Opt out of: (a) sales of personal information (we do not sell), (b) targeted advertising / cross‑context behavioral advertising, and (c) certain profiling.
  • Withdraw consent (e.g., for cookies/SMS/email) without affecting prior processing.
  • Appeal a denied request (where applicable).

To exercise rights, contact us at admin@digitalmultiverse.net. We may verify your identity and respond within the time required by law. Authorized agents may submit requests where permitted.

10) Children’s Privacy

Our Site and Services are intended for business users and are not directed to children under 13. We do not knowingly collect personal information from children.

11) International Transfers

We are based in the United States. If you access the Site from outside the U.S., your information may be transferred to and processed in the U.S. and other countries with different data‑protection laws. Where required, we rely on appropriate safeguards.

12) Third‑Party Links & Integrations

Our Site may link to third‑party websites or integrate third‑party services (e.g., Google, Meta, TikTok, LinkedIn, Stripe, RingCentral). We are not responsible for their privacy practices. Review their policies before providing information.

13) Changes to This Policy

We may update this Privacy Policy from time to time. The “Effective date” will reflect the latest version. Material changes will be highlighted on the Site or sent via email/SMS when appropriate.

14) Contact Us

Multiverse Services LLC
Aurora, Colorado, USA
Email: admin@digitalmultiverse.net
Phone: (720) 800‑0504

15) State‑Specific Notices (California & Colorado)

California (CPRA): We collect the categories of personal information listed in Section 1 for the purposes in Section 3. We disclose such information to service providers as described in Section 6. We do not sell personal information. We may share limited identifiers for cross‑context behavioral advertising; you may opt out via our cookie banner or by contacting us. We do not knowingly share or sell personal information of consumers under 16.

Colorado (CPA): We process personal data as described herein for our business purposes and on behalf of clients as a processor. You may exercise your rights as described in Section 9. We conduct data‑protection assessments where required for targeted advertising or profiling activities.

16) SMS Program Terms (Summary)

By opting in to receive text messages from Multiverse Services LLC, you consent to receive SMS/MMS messages related to appointments, service updates, educational content, and marketing offers.

Message frequency varies. Reply STOP to cancel, HELP for help. Message & data rates may apply. Carriers are not liable for delayed or undelivered messages.

If any part of this Privacy Policy is held invalid, the remainder shall remain in effect. This Policy is incorporated by reference into our Terms & Conditions.

Scroll to Top